Privacy Policy

Beisser LiveEdge is the internal business application of Beisser Lumber Company, an Iowa building-materials supplier. It is used by our own delivery drivers, field service technicians, sales staff and office staff to do their jobs. This policy covers the LiveEdge mobile app for iOS and Android and the LiveEdge website at app.beisser.cloud.

Accounts are created by Beisser for our employees and authorized personnel. There is no public sign-up. If you are not a Beisser employee or contractor, the only part of LiveEdge intended for you is our public service-request form, which is covered below.

Account information

Your name, work email address, user name, assigned branch and job role. This is created by Beisser when your account is set up, not entered by you in the app. We use it to sign you in, to decide what you are allowed to see, and to keep an audit record of who changed what.

Signing in uses a one-time code emailed to your work address. We do not store a password.

Business records

The app displays and records our company’s own operating data: customer accounts, purchase orders, delivery stops, jobsite addresses, contact names and phone numbers for the people we are delivering to or servicing, and notes about the work performed. This information belongs to Beisser Lumber Company and is used to run deliveries, service calls and sales.

Photos, videos and documents

With your permission, the app uses the camera and photo library so you can capture proof-of-delivery photos, record short videos of a service issue, and attach documents to a service case. These are uploaded to Beisser’s own storage and attached to the relevant order or case. The app does not read your photo library other than the items you select.

Video you record through the app includes sound, so you can describe a fault while filming it. The microphone is used only while you are recording a video in the app - never in the background, and not for anything else.

Location

With your permission, the app reads your device’s location while you are using it, to center the route map on where you are and to estimate how long it will take to reach the next stop.

Your location is used on your device only. It is not sent to Beisser’s servers, it is not stored, and it is not shared. The app does not track your location in the background. You can decline the location permission and continue to use the app; the map simply will not center on you and no arrival estimate is shown.

Company vehicles are separately equipped with GPS telematics by Beisser. That is a vehicle system, not this app, and it is not covered by this policy.

What the app does not do

• No advertising, and no advertising identifiers.
• No third-party analytics or tracking SDKs.
• No selling or renting of any information, ever.
• No background location tracking.
• No microphone access outside of recording a video you started.

Application data is held in our hosted database and file storage in the United States. Access requires a LiveEdge account and is further limited by role - a driver sees delivery information, a service technician sees their assigned service work, and pricing figures are withheld from accounts that are not entitled to them. Connections use encryption in transit. Your sign-in token is kept in your device’s secure keychain.

We keep business records for as long as we need them for business and accounting purposes. Sign-in codes are short-lived.

We do not sell or rent information. We share it only with the service providers who operate the application on our behalf - hosting, database, file storage, email delivery and text-message delivery - and only so they can provide that service. We may also disclose information where the law requires it.

Anyone can submit a window or door service request at app.beisser.cloud/service-request. That form collects the contact and jobsite details you type in, plus any documents you attach, so our service department can schedule the work and contact you about it. It is used for that purpose only.

Beisser Lumber Company sends text messages about service requests: scheduling an appointment, reminders, and asking you to reply to confirm. These are informational messages about work you asked us to do. We do not send marketing or promotional texts.

Who receives them. A person receives these texts only if their mobile number was given to us as part of a service request, either typed into our public service-request form or told to our service staff. By providing a number for that purpose you agree that we may text it about the request. Agreeing to texts is not a condition of getting service.

How often. Message frequency varies with the request, usually a few messages per appointment. Message and data rates may apply.

Opting out and getting help. Reply STOP to any message to stop receiving texts from us. Reply HELP, or call (515) 986-4422, for help. After you opt out we may send one message to confirm it, and we will not text that number again unless you ask us to.

Who we share mobile numbers with. We share a mobile number only with the messaging provider that delivers the text for us, and only for that purpose. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and we do not sell it.

The full program terms are on our Text Messaging Terms page.

You control the camera, photo and location permissions from your device’s settings and can withdraw any of them at any time.

LiveEdge accounts are issued and closed by Beisser Lumber Company, not created by users in the app, so there is no in-app account deletion. If you are a Beisser employee or contractor and want your account closed, or you want to ask what information we hold about you, contact us using the details below and we will handle the request. Records that we are required to keep for business or accounting reasons will be retained.

LiveEdge is a workplace application. It is not directed at children and we do not knowingly collect information from anyone under 13.

If we change this policy we will update the date at the top of this page and, where the change is significant, tell affected staff directly.

Beisser Lumber Company
3705 SE Beisser Drive, Grimes, Iowa 50111
(515) 986-4422
privacy@beisserlumber.com